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  1. Atlassian Guard
  2. ACCESS-2022

Have the option to enable Jira mobile notifications for users under the External users Policy

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      Issue Summary

      Give the Org admins the option to enable Jira mobile notifications for External users that are using the authentication with a one time passcode.

      Steps to Reproduce

      1. While going to 

      https://admin.atlassian.com/o/<your_org_ID>/external-users the users listed under the policy will not receive Jira mobile notifications.

      Expected Results

      Have an option to enable/disable Jira mobile notifications for user under "External users" that are using the authentication with a one time passcode.

      Actual Results

      Users with MFA in the External User policy under "https://admin.atlassian.com/o/<your_org_ID>/external-users" and authenticated with a one time passcode will stop getting notification pushes on Jira mobile app.

      At the moment, users under the "External users" don't receive mobile notifications as per the What's external user security?.

      "Additionally, we block external users from:

      Viewing your organization's product data through mobile push notifications"

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [ACCESS-2022] Have the option to enable Jira mobile notifications for users under the External users Policy

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              Unassigned Unassigned
              e29672569488 Ricardo N
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                Created:
                Updated: