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Bug
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Resolution: Unresolved
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Low
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None
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1
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Minor
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Issue Summary
On an organization without an Atlassian Guard subscription, some managed accounts will show the following flag.
Atlassian Guard bill
This user counts towards your Atlassian Guard bill. Learn more
This seem to indicate that Atlassian Guard is already enabled for this organization.
Steps to Reproduce
- On an organization without Atlassian Guard subscription, claim a domain and claim the accounts.
- Go to Managed Accounts
- Open the profile of an account that has product access to any non-enterprise Atlassian cloud product.
Expected Results
The flag should indicate something similar to the following message
This user will count on the bill when Atlassian Guard is enabled.
Actual Results
The flag seem to indicate that the Atlassian Guard subscription is already enabled.
Atlassian Guard bill
This user counts towards your Atlassian Guard bill. Learn more
Workaround
- The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled.
- Go to Admin hub > Products to confirm if Atlassian Guard is enabled in your organization or not.
[ACCESS-1948] Misleading Atlassian Guard bill message in the managed account profile
| Development Effort | New: S [ 13031 ] | |
| Was this caused by a recent change? | New: No [ 19032 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Assignee | New: Ninad Vartak [ 2ce1eb2b3cac ] |
| Support reference count | New: 1 |
| Description |
Original:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user will count under the bill when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate that the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user will count on the bill when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate that the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
| Description |
Original:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user will count under the bill when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user will count under the bill when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate that the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
| Description |
Original:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user will count under the bill when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
| Description |
Original:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any non-enterprise Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
| Description |
Original:
h3. Issue Summary
On an organization without an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization *without* an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
| Description |
Original:
h3. Issue Summary
On an organization without an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to admin hub > Products to confirm if Atlassian Guard is enabled in your organization or not. |
New:
h3. Issue Summary
On an organization without an Atlassian Guard subscription, some managed accounts will show the following flag. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} This seem to indicate that Atlassian Guard is already enabled for this organization. h3. Steps to Reproduce # On an organization without Atlassian Guard subscription, claim a domain and claim the accounts. # Go to Managed Accounts # Open the profile of an account that has product access to any Atlassian cloud product. h3. Expected Results The flag should indicate something similar to the following message {quote} This user is billable when Atlassian Guard is enabled. {quote} h3. Actual Results The flag seem to indicate the Atlassian Guard subscription is already enabled. {quote} Atlassian Guard bill This user counts towards your Atlassian Guard bill. Learn more {quote} h3. Workaround - The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled. - Go to *_Admin hub > Products_* to confirm if Atlassian Guard is enabled in your organization or not. |
Team understands the issue and is looking for a way to best resolve and make the wording clearer for orgs that do not have an active Atlassian Guard Subscription.