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  1. Atlassian Guard
  2. ACCESS-1948

Misleading Atlassian Guard bill message in the managed account profile

      Issue Summary

      On an organization without an Atlassian Guard subscription, some managed accounts will show the following flag.

      Atlassian Guard bill
      This user counts towards your Atlassian Guard bill. Learn more

      This seem to indicate that Atlassian Guard is already enabled for this organization.

      Steps to Reproduce

      1. On an organization without Atlassian Guard subscription, claim a domain and claim the accounts.
      2. Go to Managed Accounts
      3. Open the profile of an account that has product access to any non-enterprise Atlassian cloud product.

      Expected Results

      The flag should indicate something similar to the following message

      This user will count on the bill when Atlassian Guard is enabled.

      Actual Results

      The flag seem to indicate that the Atlassian Guard subscription is already enabled.

      Atlassian Guard bill
      This user counts towards your Atlassian Guard bill. Learn more

      Workaround

      • The message is just an indication that the managed account will count under the Atlassian Guard bill when that product is enabled.
      • Go to Admin hub > Products to confirm if Atlassian Guard is enabled in your organization or not.

            [ACCESS-1948] Misleading Atlassian Guard bill message in the managed account profile

            Team understands the issue and is looking for a way to best resolve and make the wording clearer for orgs that do not have an active Atlassian Guard Subscription.

            Shaheryar Iqbal added a comment - Team understands the issue and is looking for a way to best resolve and make the wording clearer for orgs that do not have an active Atlassian Guard Subscription.

              2ce1eb2b3cac Ninad Vartak
              rmacalinao Ramon M
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: