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  1. Admin Experience
  2. AX-410

Organization create page doesn't have an avatar or option to "Switch account"

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      Issue Summary

      When an Atlassian account is not an org. admin, the default landing page when the end user navigates to https://admin.atlassian.com is the create org. page: https://admin.atlassian.com/o/create

      The user is redirected to the /create page automatically and there is no option on that page to "Switch account" to another account that has org. admin privileges. This becomes an issue when an end user has multiple Atlassian accounts.

      Steps to Reproduce

      In this example:

      • account1@user.domain is a non-org. admin account used in Jira (end user)
      • account2@user.domain is an org. admin account used to administer users/the org.

      Use case:

      1. The user is using Jira with the account1@user.domain account as per their normal process
      2. The user needs to then make changes at the organization level and needs to access https://admin.atlassian.com as account2@user.domain
      3. So, the end user goes to https://admin.atlassian.com but is greeted with the https://admin.atlassian.com/o/create (automatic redirection) because there is an active session for account1@user.domain which doesn't have any org. admin privileges 
      4. There is no option to "Switch account" from account1@user.domain to account2@user.domain

      Expected Results

      There should be an avatar and account switcher option as per all other pages on admin.atlassian.com

      Actual Results

      No avatar or "Switch account" option on the https://admin.atlassian.com/o/create page

      Workaround

      Navigate here: https://admin.atlassian.com/o/12341234/overview - you'll get a permissions error, but there will be an option to "Switch account" via your avatar in the top right-hand corner of the screen (see screenshot in Expected Results)

            [AX-410] Organization create page doesn't have an avatar or option to "Switch account"

            Rodrigo B. made changes -
            Component/s Original: Org Management - Create [ 66436 ]
            Component/s New: Footprint Management - Create Organization [ 80153 ]
            Key Original: ACCESS-1889 New: AX-410
            Support reference count Original: 2
            Project Original: Atlassian Guard [ 18910 ] New: Admin Experience [ 24210 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count New: 1
            John A [Atlassian Support] made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 926659 ]
            Derrick Nguyen made changes -
            Description Original: h3. Issue Summary

            When an Atlassian account is not an org. admin, the default landing page when the end user navigates to [https://admin.atlassian.com|https://admin.atlassian.com/] is the _create_ org. page: [https://admin.atlassian.com/o/create]

            The user is redirected to the /create page automatically and there is no option on that page to "Switch account" to another account that has org. admin privileges. This becomes an issue when an end user has multiple Atlassian accounts.
            h3. Steps to Reproduce

            In this example:
             * *account1@user.domain* is a non-org. admin account used in Jira (end user)
             * *account2@user.domain* is an org. admin account used to administer users/the org.

            *Use case:*
             # The user is using Jira with the *account1@user.domain* account as per their normal process
             # The user needs to then make changes at the organization level and needs to access [https://admin.atlassian.com|https://admin.atlassian.com/] as *account2@user.domain*
             # So, the end user goes to [https://admin.atlassian.com|https://admin.atlassian.com/] but is greeted with the [https://admin.atlassian.com/o/create] (automatic redirection) because there is an active session for *account1@user.domain* which doesn't have any org. admin privileges 
             # There is no option to "Switch account" from *account1@user.domain* to *account2@user.domain*

            h3. Expected Results

            There should be an avatar and account switcher option as per all other pages on admin.atlassian.com
            !Screenshot 2024-07-15 at 14.46.41.png!
            h3. Actual Results

            No avatar or "Switch account" option on the [https://admin.atlassian.com/o/create] page
            !Screenshot 2024-07-15 at 14.46.58.png!
            h3. Workaround

            Navigate here: [https://admin.atlassian.com/o/12341234/overview] - you'll get a permissions error, but there will be an option to "Switch account" via your avatar in the top right-hand corner of the screen (see screenshot in {*}Expected Results{*})
            New: h3. Issue Summary

            When an Atlassian account is not an org. admin, the default landing page when the end user navigates to [https://admin.atlassian.com|https://admin.atlassian.com/] is the _create_ org. page: [https://admin.atlassian.com/o/create]

            The user is redirected to the /create page automatically and there is no option on that page to "Switch account" to another account that has org. admin privileges. This becomes an issue when an end user has multiple Atlassian accounts.
            h3. Steps to Reproduce

            In this example:
             * *account1@user.domain* is a non-org. admin account used in Jira (end user)
             * *account2@user.domain* is an org. admin account used to administer users/the org.

            *Use case:*
             # The user is using Jira with the *account1@user.domain* account as per their normal process
             # The user needs to then make changes at the organization level and needs to access [https://admin.atlassian.com|https://admin.atlassian.com/] as *account2@user.domain*
             # So, the end user goes to [https://admin.atlassian.com|https://admin.atlassian.com/] but is greeted with the [https://admin.atlassian.com/o/create] (automatic redirection) because there is an active session for *account1@user.domain* which doesn't have any org. admin privileges 
             # There is no option to "Switch account" from *account1@user.domain* to *account2@user.domain*

            h3. Expected Results

            There should be an avatar and account switcher option as per all other pages on admin.atlassian.com
            !Screenshot 2024-07-15 at 14.46.41.png|thumbnail!
            h3. Actual Results

            No avatar or "Switch account" option on the [https://admin.atlassian.com/o/create] page
            !Screenshot 2024-07-15 at 14.46.58.png|thumbnail!
            h3. Workaround

            Navigate here: [https://admin.atlassian.com/o/12341234/overview] - you'll get a permissions error, but there will be an option to "Switch account" via your avatar in the top right-hand corner of the screen (see screenshot in {*}Expected Results{*})
            Derrick Nguyen created issue -

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
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                Created:
                Updated: