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  1. Atlassian Guard
  2. ACCESS-1863

Manual claim domain users are not automatically claimed by SCIM provisioning

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      Issue Summary

      When an organisation has a domain claimed and claim settings set to 'manual', any users who are provisioned through SCIM are not automatically claimed.

      Steps to Reproduce

      1. verify a domain and claim domain users but set claim settings to be 'manual claim'
      2. setup SCIM provisioning for same domain and provision new users.
      3. User are provisioned as unmanaged users 

      Expected Results

      These users need to be automatically claimed and become Managed users as per user guide - https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts-synced-from-an-identity-provider

      Actual Results

      Provisioned user remains an unmanaged account. Account is not visible for admins as a managed account.

      Workaround

      Manually claim the account using CSV file.

            [ACCESS-1863] Manual claim domain users are not automatically claimed by SCIM provisioning

            SET Analytics Bot made changes -
            Support reference count New: 1
            John A [Atlassian Support] made changes -
            Resolution New: Invalid [ 6 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Vindika D made changes -
            Description Original: h3. Issue Summary

            When an organisation has a domain claimed and claim settings set to 'manual', any users who are provisioned through SCIM are not automatically claimed.
            h3. Steps to Reproduce
             # verify a domain and claim domain users but set claim settings to be 'manual claim'
             # setup SCIM provisioning for same domain and provision users.
             # User are provisioned as unmanaged users 

            h3. Expected Results

            These users need to be automatically claimed and become Managed users as per user guide - https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts-synced-from-an-identity-provider
            h3. Actual Results
            Provisioned user remains an unmanaged account. Account is not visible for admins as a managed account.

            h3. Workaround
            Manually claim the account using CSV file.

            		New: h3. Issue Summary

            When an organisation has a domain claimed and claim settings set to 'manual', any users who are provisioned through SCIM are not automatically claimed.
            h3. Steps to Reproduce
             # verify a domain and claim domain users but set claim settings to be 'manual claim'
             # setup SCIM provisioning for same domain and provision new users.
             # User are provisioned as unmanaged users 

            h3. Expected Results

            These users need to be automatically claimed and become Managed users as per user guide - https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Claim-accounts-synced-from-an-identity-provider
            h3. Actual Results
            Provisioned user remains an unmanaged account. Account is not visible for admins as a managed account.

            h3. Workaround
            Manually claim the account using CSV file.

            Vindika D created issue -

              Unassigned Unassigned
              d6ca8fb1b190 Vindika D
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: