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  1. Admin Experience
  2. AX-516

Discovered product tab shows an incorrect user count for the sites.

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    • Minor

      Issue Summary

      The shadow IT discovered product feature does not show the correct user count for the sites created by Managed users.

      Steps to Reproduce

      • Go to admin.atlassian.com. Select your organization if you have more than one.
      • Select Security > Discovered products.
      • It will show the site created by the managed account.
      • We have a "user count" section for each site.
      • An incorrect number is shown.

      Expected Results

      The user count for the discovered site should show the number of active users associated with it.

      Actual Results

      A random number number including system users (eg. connect addon users) is shown in the site user count.

      Workaround

      Contact the org admin for the site to get the list of user associated with it.

            [AX-516] Discovered product tab shows an incorrect user count for the sites.

            Nishi Sree Ramala {Appfire} added a comment -

            Hi 48d91e7b076f 

            Could you please prioritize this and provide us an update on it?

            Nishi Sree Ramala {Appfire} added a comment - Hi  48d91e7b076f   Could you please prioritize this and provide us an update on it?

            infosecjsm-servicenow added a comment -

            Hi 48d91e7b076f 

            Could you please prioritize this and provide us an update on it?

             

            infosecjsm-servicenow added a comment - Hi 48d91e7b076f   Could you please prioritize this and provide us an update on it?  

            Cedric Weber added a comment -

            Hi Atlassian, the count is currently useless since as an admin I want to follow up as soon as multiple users are on the site but do not care much if a single employee creates a site for testing & learning purpose.

            Cedric Weber added a comment - Hi Atlassian, the count is currently useless since as an admin I want to follow up as soon as multiple users are on the site but do not care much if a single employee creates a site for testing & learning purpose.

            Barry Hoofwijk added a comment -

            Hi, I reported this bug in https://support.atlassian.com/requests/JST-991377 and was asked to follow up here.

            Issue was found after inquiring with one of our associates, after he created a new instance on his work mailbox.

            The site shows to have 12 (now 13 after I joined) users in the Discovered Products section, in our Organization overview.

            The user mentioned only he is present on the site. I could join as admin and check users on site, count increased to 2 after I joined.

            If you need any more information please reach out to me.

            Barry Hoofwijk added a comment - Hi, I reported this bug in https://support.atlassian.com/requests/JST-991377 and was asked to follow up here. Issue was found after inquiring with one of our associates, after he created a new instance on his work mailbox. The site shows to have 12 (now 13 after I joined) users in the Discovered Products section, in our Organization overview. The user mentioned only he is present on the site. I could join as admin and check users on site, count increased to 2 after I joined. If you need any more information please reach out to me.

              48d91e7b076f Srividya Ramaswamy
              cfdcccd51fc9 Shiom Kumar
              Affected customers:
              11 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated: