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Bug
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Resolution: Unresolved
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Medium
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9
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Minor
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Issue Summary
The shadow IT discovered product feature does not show the correct user count for the sites created by Managed users.
Steps to Reproduce
- Go to admin.atlassian.com. Select your organization if you have more than one.
- Select Security > Discovered products.
- It will show the site created by the managed account.
- We have a "user count" section for each site.
- An incorrect number is shown.
Expected Results
The user count for the discovered site should show the number of active users associated with it.
Actual Results
A random number number including system users (eg. connect addon users) is shown in the site user count.
Workaround
Contact the org admin for the site to get the list of user associated with it.
- duplicates
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- Gathering Impact
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- is related to
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ACCESS-1321 Update discovered products page to not count hidden system users
- Gathering Interest
[ACCESS-1812] Discovered product tab shows an incorrect user count for the sites.
Hi, I reported this bug in https://support.atlassian.com/requests/JST-991377 and was asked to follow up here.
Issue was found after inquiring with one of our associates, after he created a new instance on his work mailbox.
The site shows to have 12 (now 13 after I joined) users in the Discovered Products section, in our Organization overview.
The user mentioned only he is present on the site. I could join as admin and check users on site, count increased to 2 after I joined.
If you need any more information please reach out to me.
Hi Atlassian, the count is currently useless since as an admin I want to follow up as soon as multiple users are on the site but do not care much if a single employee creates a site for testing & learning purpose.