-
Suggestion
-
Resolution: Low Engagement
-
1
-
Current functionality:
User Provisioning will utilize the Display Name attribute to be used as the Full Name on the User’s Atlassian account. ( )On the other hand, SAML Single Sign-on will Just-in-Time update a User’s Atlassian account based on the givenName and Surname Attributes sent as part of the SAML SSO authentication. If a User was synced via User Provisioning with a Full Name created with a Custom Display Name value, it will be overwritten if SAML sends something else
When a user has only one of these attributes filled (For example, only the givenName is filled and the surname is empty), then the value of the primary email is used to populate the Full name field instead.
The suggestion:
Sync the Full Name field with the values provided by the givenname or the surname, even if one of these fields is empty.