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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Filtering for Access non-billable managed accounts can return users with product access, as seen in the non-billable logic

      This is sometimes confusing for Org Admins as maybe such users become non-billable due to Enterprise \ Opsgenie \ Statuspage license provided from outside the org where the domain is claimed & Access subscription is enabled.

      Suggestion
      Provide a self service report which will allow organization administrators to see the enterprise license usage. 
      Ideally - there should be a banner or label marking such users as non-billable due to Enterprise\Opsgenie\Statuspage\non-billable policy membership.

      Workaround

      • Go to Organization Managed accounts
      • Click on "Export Users" and download the CSV file
      • Filter for the active users on the "Status" Column
      • Filter the product column (ie. Jira Software, Confluence, Jira Service Management) and look for accounts that have access to your Enterprise sites.

              9ab40e8e11f6 Luke Liu (Inactive)
              rmacalinao Ramon M
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                Created:
                Updated: