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  1. Atlassian Guard
  2. ACCESS-1643

Provide a report for the enterprise license usage

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      Filtering for Access non-billable managed accounts can return users with product access, as seen in the non-billable logic

      This is sometimes confusing for Org Admins as maybe such users become non-billable due to Enterprise \ Opsgenie \ Statuspage license provided from outside the org where the domain is claimed & Access subscription is enabled.

      Suggestion
      Provide a self service report which will allow organization administrators to see the enterprise license usage. 
      Ideally - there should be a banner or label marking such users as non-billable due to Enterprise\Opsgenie\Statuspage\non-billable policy membership.

      Workaround

      • Go to Organization Managed accounts
      • Click on "Export Users" and download the CSV file
      • Filter for the active users on the "Status" Column
      • Filter the product column (ie. Jira Software, Confluence, Jira Service Management) and look for accounts that have access to your Enterprise sites.

            [ACCESS-1643] Provide a report for the enterprise license usage

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 7
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count New: 1
            cmac made changes -
            Component/s Original: Infrastructure [ 27794 ]
            Component/s New: Discovered Products [ 64995 ]
            Key Original: CLOUD-11228 New: ACCESS-1643
            Project Original: Atlassian Cloud [ 14613 ] New: Atlassian Access [ 18910 ]
            Avery Lane made changes -
            Remote Link Original: This issue links to "ENT-891 (Jira)" [ 681890 ] New: This issue links to "ENT-891 (Hello Jira)" [ 681890 ]
            Luke Liu (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 714686 ]
            Dave Meyer made changes -
            Assignee Original: Dave Meyer [ dmeyer ] New: Luke Liu [ 9ab40e8e11f6 ]
            Ramon M made changes -
            Description Original: Filtering for Access non-billable managed accounts can return users with product access, as seen in the [non-billable logic|https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/#Which-users-are-are-not-considered-unique-billable-users]

            This is sometimes confusing for Org Admins as maybe such users become non-billable due to Enterprise \ Opsgenie \ Statuspage license provided from outside the org where the domain is claimed & Access subscription is enabled.

            *Suggestion*
            Provide a self service report which will allow organization administrators to see the enterprise license usage. 
            Ideally - there should be a banner or label marking such users as non-billable due to Enterprise\Opsgenie\Statuspage\non-billable policy membership.



                          		New: Filtering for Access non-billable managed accounts can return users with product access, as seen in the [non-billable logic|https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/#Which-users-are-are-not-considered-unique-billable-users]

            This is sometimes confusing for Org Admins as maybe such users become non-billable due to Enterprise \ Opsgenie \ Statuspage license provided from outside the org where the domain is claimed & Access subscription is enabled.

            *Suggestion*
            Provide a self service report which will allow organization administrators to see the enterprise license usage. 
            Ideally - there should be a banner or label marking such users as non-billable due to Enterprise\Opsgenie\Statuspage\non-billable policy membership.

            *Workaround*
            - Go to Organization Managed accounts
            - Click on "Export Users" and download the CSV file
            - Filter for the active users on the "Status" Column
            - Filter the product column (ie. Jira Software, Confluence, Jira Service Management) and look for accounts that have access to your Enterprise sites.
            Ramon M made changes -
            Remote Link New: This issue links to "ENT-891 (Jira)" [ 681890 ]
            Ramon M made changes -
            Link New: This issue is duplicated by ACCESS-1267 [ ACCESS-1267 ]

              9ab40e8e11f6 Luke Liu (Inactive)
              rmacalinao Ramon M
              Votes:
              13 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated: