Issue Summary

When viewing a user in User Management the UI message "This account is deactivated <name> no longer has access to Atlassian account services. Their account was deactivated by Atlassian" sometimes shows on users who were not deactivated by Atlassian.

Steps to Reproduce

1. Check any random deactivated user from Directory >> Managed accounts and you should see the Reactivate button in Blue
2. Go back to Managed Accounts and search for the same user or directly open the user profile again and the reactivate button is greyed out.So the difference between the first and the second attempt is the error message:

• During the first attempt when the Reactivate button is enabled, we see the below message
  "This account is deactivated
  <Username> no longer has access to Atlassian account services."

• During the second attempt we see the below message
  "This account is deactivated
  <Username> no longer has access to Atlassian account services. Their account was deactivated by Atlassian."

Come back again and search for the user, you should see the first message for deactivation and the reactivate button is enabled.

Expected Results

Customers should only be told a user account has been deactivated by Atlassian if this is true.

Actual Results

the UI message "This account is deactivated <name> no longer has access to Atlassian account services. Their account was deactivated by Atlassian" shows on some users who were not deactivated by Atlassian

Workaround

n/a