Disconnecting Gsuite from the Org leaves a Dead Gsync link

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    • 26
    • Severity 2 - Major

      Issue Summary

      Disconnecting Gsuite from the Org leaves a Dead Gsync link

      Steps to Reproduce

      1. Disconnect Gsuite
      2. Try connecting the Org over User provisioning or Try a Transfer product n the Org
      3. The above actions will not work as there is a Dead Gsuite connection on Atlassian end

      Expected Results

      Once Gsuite is Disconnected by the Org Admin, al it's associated links should get disconnected

      Actual Results

      In some cases this doesn't happen. When we run an API against the Org, we see a Gsync connection

      The below exception is thrown in the xxxxxxx.log file:

      "errors": [
      
      { "error": "iedaDirectoryGroupAlreadyExists" }
      ],
      "status": "successful",
      "hasReport": false
      },
      

      Workaround

      Contact Atlassian to fix this from backend

              Assignee:
              Holly Makris (Inactive)
              Reporter:
              Ulka
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                Created:
                Updated: