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  1. Atlassian Guard
  2. ACCESS-1373

Loading group conflict resolution page results in "we ran into an issue loading this data"

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    • 3
    • Severity 2 - Major
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      Hey everyone,

      This is Tyler from the Enterprise Trust team. I have great news that we have identified a fix to address this bug! We are in the process of releasing the fix through our deployment stages, and so this fix may take a few hours to reach you. Thank you for your patience!

      Best,

      Tyler Shank

      Show
      Hey everyone, This is Tyler from the Enterprise Trust team. I have great news that we have identified a fix to address this bug! We are in the process of releasing the fix through our deployment stages, and so this fix may take a few hours to reach you. Thank you for your patience! Best, Tyler Shank

      Issue Summary

      When trying to load the group conflict resolution page, the error "we ran into an issue loading this data" is present. Click "try again" does not fix the issue.

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      1. Navigate to group conflict resolution page.
      2. See error

      Expected Results

      There should not be an error when loading this page, and instead the regular group conflict resolution page should be present.

      Actual Results

      The UI shows the error: "we ran into an issue loading this data"

      The network tab of the browser shows:

      https://admin.atlassian.com/gateway/api/adminhub/external-directory/manage-conflicting-groups/directory/<directory id>/conflicting-groups?startIndex=1&count=20
      
      {"error":"Internal Server Error","traceId":"b9480d13107ad64a"}
      

      Workaround

      Please raise a ticket with support.

        1. ranintoissue.png
          23 kB
          Tyler B [Atlassian]

              adbc9545b9ac Daniel Esteban Bustamante Tamayo (Inactive)
              tbrothers Tyler B [Atlassian]
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