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  1. Atlassian Guard
  2. ACCESS-1352

Audit log for Customer Notification configuration (Jira Service Management)

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • Audit Log
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      Problem Definition

      Currently, Audit log didn't include for "Customer Notification" changes. There's no way to track who update the configuration.

      Suggested Solution

      Include "Customer Notification" changes in Audit log

      Why this is important

      Sometimes the feature enabled or disable unintendedly. It's best to have information on how update it.

      Workaround

      No workaround

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            [ACCESS-1352] Audit log for Customer Notification configuration (Jira Service Management)

            Matthew Challenger added a comment - - edited

            Does this issue relate to Jira Cloud? I've made changes to our customer notifications and do not see them reflected in the System audit log.

            Matthew Challenger added a comment - - edited Does this issue relate to Jira Cloud? I've made changes to our customer notifications and do not see them reflected in the System audit log.

            Anusha Rutnam added a comment -

            I made a change in a JSM Project > Project Settings > Customer notifications > Disabled "Customer invited" Notification.

            This change was reflected in the site-level audit log:

            So I believe this issue is fixed!

            If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it. Thank you!

            Anusha Rutnam added a comment - I made a change in a JSM Project > Project Settings > Customer notifications > Disabled "Customer invited" Notification. This change was reflected in the site-level audit log: So I believe this issue is fixed! If you do not think this issue should have been closed, please add a comment here saying why and we can reopen it. Thank you!

              jyu@atlassian.com Jonathon Yu
              nroslan Atiqah Roslan
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: