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  1. Atlassian Guard
  2. ACCESS-1340

Improve error handling when uploading emojis due to configuration

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      Summary

      When looking to add a custom emoji via the site administration (I.E. https://site.atlassian.net/admin) > Emojis, if the Allow people to add custom emojis toggle is off, although the user will be able to select the file, give it a name and tap the Upload button, a warning with an upload failed message will be displayed:

      From the browser's console, a "403" is triggered and also an error message:

      Request URL: https://admin.atlassian.com/gateway/api/emoji/CLOUD-ID/site/token/upload
Request Method: GET
Status Code: 403 
Remote Address: XXXXXXXXX
Referrer Policy: strict-origin-when-cross-origin

      Unable to upload emoji: No media api support is configured

      Suggestion

      Since the error message is not clear, this is a suggestion to provide a message stating that the option to allow custom emojis is toggled off, needing to be toggled on.

      This way, it quickly allows the administrators to understand what is the nature of the issue. Alternatively, not allowing the upload to happen until the option is toggled on would help as well.

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            [ACCESS-1340] Improve error handling when uploading emojis due to configuration

            Matthew Hunter added a comment -
            Atlassian Update - October 22, 2023

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - October 22, 2023 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              gdecampos Giuliano C.
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