Details
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Bug
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Resolution: Duplicate
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High
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None
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Severity 2 - Major
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2
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Description
Summary
Project email address configuration does not recognize G-Suite domain verification
Steps to Reproduce
- Connect your Atlassian Cloud with your G-Suite domain.
- Configure your domain SPF/DKIM records as per this documentation
- Set a Project email address.
Expected Results
IF SPF/DKIM records are well configured, the project email validation will pass and it should start working right away.
Actual Results
The project email address will show an error: Domain claimed failed for this domain
Notes
As outlined in the documentation, the verification should not be required in G-Suite domains:
If G Suite is enabled, the domain is managed by G Suite and does not require a Domain Verification. Continue with next step...
Workaround
Contact the Atlassian Cloud Support in order to have the workaround applied to your JIRA.
Attachments
Issue Links
- duplicates
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ID-6537 Sending emails using a custom 'Project Email Address' with your domain is not possible
- Closed
- is related to
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ID-6537 Sending emails using a custom 'Project Email Address' with your domain is not possible
- Closed
- causes
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JST-353266 Loading...
- is addressed by
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KT-1027 Loading...
- relates to
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ROCKET-637 Loading...