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  1. Atlassian Guard
  2. ACCESS-134

Project email address configuration does not recognize G-Suite domain verification

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      Summary

      Project email address configuration does not recognize G-Suite domain verification

      Steps to Reproduce

      1. Connect your Atlassian Cloud with your G-Suite domain.
      2. Configure your domain SPF/DKIM records as per this documentation
      3. Set a Project email address.

      Expected Results

      IF SPF/DKIM records are well configured, the project email validation will pass and it should start working right away.

      Actual Results

      The project email address will show an error: Domain claimed failed for this domain

      Notes

      As outlined in the documentation, the verification should not be required in G-Suite domains:

      If G Suite is enabled, the domain is managed by G Suite and does not require a Domain Verification. Continue with next step...

      Workaround

      Contact the Atlassian Cloud Support in order to have the workaround applied to your JIRA.

            [ACCESS-134] Project email address configuration does not recognize G-Suite domain verification

              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: