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  1. Atlassian Guard
  2. ACCESS-1118

Add details on Account Deactivated due to Export Control on Audit logs

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Audit Log
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      When a Managed account gets deactivated due to Atlassian's "Export Control - Compliance Policy"

      The user gets the following notification

      Dear Atlassian user,
      U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity.
      Official documentation includes, but is not limited to, a government-issued drivers license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible.
      We look forward to your reply.
      Sincerely,
      Atlassian
      

      However, this data is not recorded in the Org Audit logs so it becomes difficult for the Org Admins to understand why the Account was disabled.

      Suggestion:

      Include the above "User Deactivation" and "Reactivation" event in the Org Audit logs so Admins are aware and can take necessary actions on the same.

              Unassigned Unassigned
              umasih@atlassian.com Ulka
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                Created:
                Updated:
                Resolved: