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  1. Atlassian Guard
  2. ACCESS-1084

The "Last Active" value in a managed account profile page is shown as unavailable if the user does not have any product access.

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      Issue Summary

      The "Last Active" value in a managed account profile page is shown as unavailable if the user does not have any product access. It does not return any value in the API response as well for the "Get User API" query.

      Also noted that in certain cases, even if the user has product access and has recently logged in to Atlassian system, the "Last Active" tag is shown as "unavailable.

      Steps to Reproduce

      1. Visit a managed account profile without product access.
      2. Check the value in "Last Active".
      3. Also run an API query for Get User API and notice the absence of "Last Active" tag for this user.

      Expected Results

      The "Last Active" tag should be consistent and correct for all the managed accounts.

      Actual Results

      The "Last Active" value in a managed account profile page is shown as unavailable if the user does not have any product access.Also noted that in certain cases, even if the user has product access and has recently logged in to Atlassian system, the "Last Active" tag is shown as "unavailable.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ACCESS-1084] The "Last Active" value in a managed account profile page is shown as unavailable if the user does not have any product access.

            Kat N made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Kat N added a comment -
            Atlassian Update – 14 Feb 2022

            Hi everyone,

            Thank you for raising and following this suggestion. Because there has been no user engagement (votes, watches, comments) over the last year, we have no plans to implement this in the foreseeable future. In order to set expectations, we're closing this request to focus on our upcoming roadmap.

            If you still feel that this feature significantly impacts your team, please let us know on the ticket. Thanks again for continuing to provide valuable feedback to our team.

            Regards,
            The Atlassian Access PM team

            Kat N added a comment - Atlassian Update – 14 Feb 2022 Hi everyone, Thank you for raising and following this suggestion. Because there has been no user engagement (votes, watches, comments) over the last year, we have no plans to implement this in the foreseeable future. In order to set expectations, we're closing this request to focus on our upcoming roadmap. If you still feel that this feature significantly impacts your team, please let us know on the ticket. Thanks again for continuing to provide valuable feedback to our team. Regards, The Atlassian Access PM team
            cmac made changes -
            Component/s Original: User Management [ 61296 ]
            npv (Inactive) made changes -
            Link New: This issue was cloned as ACCESS-1089 [ ACCESS-1089 ]
            npv (Inactive) made changes -
            Assignee Original: ani [ ajagalpure ]
            npv (Inactive) created issue -

              Unassigned Unassigned
              07b65cdcf5f4 npv (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: