For new customers - we have increased the user provisioning sync limit to 70k users.

For existing customers - we have increased the user provisioning sync limit to 70k users. However, as part of our efforts to scale SCIM without affecting performance, a group limit of 20k members needs to be introduced. In your current configuration, SCIM creates a default group (All members for directory) which contains all your synced users.

If you need to provision more than 20k users in total, we would need to delete the default group that’s automatically created. If this workaround is feasible to you, please reach out to Support so we can assess the change.

There are also a small number of customers that we have not migrated to the 70k user provisioning sync limit due to being close to or above the 20k group size limit. Please reach out to Support for assistance.

Cheers,
Matt H
Product Management team.

Hi,

This is Matt from the Identity team.

The SCIM limit has now been increased to 20k for Atlassian products (including JSM).

Cheers,
Matt H
Product Management team.

Hi,

This is Matt from the Identity team.

We will be increasing the SCIM limit to 70k users by 30 September 2021.

Cheers,
Matt H
Product Management team.