Issue Summary
The G Suite integration enables admins to let users decide how to log in: either with Google, or with their email + Atlassian password + (eventually) the Atlassian 2SV.
If users want to login with Atlassian, and have 2SV (2FA) enforced by the org admin, the admin can't exclude a single user from 2SV (so that the user is able to reset it)
Steps to Reproduce
- Claimed domain, Atlassian Access, managed accounts
- Enforce 2SV for everyone
- Connect G Suite, but allow users to chose how they want to log in.
- One user needs to reset their 2SV
Expected Results
The admin should be able to exclude only that user from 2SV, just as it's the case with non-provisioned accounts
Actual Results
The Atlassian organization shows that account as provisioned and the admin is asked to go to the identity provider for 2SV, when in fact it's the Atlassian 2SV that needs to be reset
Workaround
The admin can only disable the enforcement of 2SV for everyone, to allow that particular user to reset it.
Authentication policies might help solve this issue, but currently this functionality is not rolled out to 100% of organizations.