IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Atlassian Guard'
  1. Atlassian Guard
  2. ACCESS-1012

Approving an access request doesn't generate a log on the Org audit logs

    • Icon: Bug Bug
    • Resolution: Invalid
    • Icon: Low Low
    • Audit Log
    • None

      Issue Summary

      The Organisation audit logs are now bundled with our Premium subscriptions (Confluence and/or Jira). The logs help our customers to be aware on what's happening on their Instances in terms of user management, however, approving an access request doesn't generate a log on the Organisation for the user invitation/granting access to the product.

      Steps to Reproduce

      1. Make sure you have a Confluence Premium subscription.
      2. Access any page, using a non admin account.
      3. Use the Share button to invite a user to your Instance.
      4. Once the invitation is sent, access the Instance administration with an admin account.
      5. Approve the access request.
      6. Check the Org audit logs.

      Expected Results

      There should be a record logging the admin adding the user to the Instance, and granting product access.

      Actual Results

      Approving the access request doesn't generate any log on the Org audit logs.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Atlassian Guard'
            1. Atlassian Guard
            2. ACCESS-1012

            Approving an access request doesn't generate a log on the Org audit logs

              • Icon: Bug Bug
              • Resolution: Invalid
              • Icon: Low Low
              • Audit Log
              • None

                Issue Summary

                The Organisation audit logs are now bundled with our Premium subscriptions (Confluence and/or Jira). The logs help our customers to be aware on what's happening on their Instances in terms of user management, however, approving an access request doesn't generate a log on the Organisation for the user invitation/granting access to the product.

                Steps to Reproduce

                1. Make sure you have a Confluence Premium subscription.
                2. Access any page, using a non admin account.
                3. Use the Share button to invite a user to your Instance.
                4. Once the invitation is sent, access the Instance administration with an admin account.
                5. Approve the access request.
                6. Check the Org audit logs.

                Expected Results

                There should be a record logging the admin adding the user to the Instance, and granting product access.

                Actual Results

                Approving the access request doesn't generate any log on the Org audit logs.

                Workaround

                Currently there is no known workaround for this behavior. A workaround will be added here when available

                        ad9134c5d684 Aalok Borkar
                        edc026a7b429 Vitor A (Inactive)
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        14 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            ad9134c5d684 Aalok Borkar
                            edc026a7b429 Vitor A (Inactive)
                            Affected customers:
                            4 This affects my team
                            Watchers:
                            14 Start watching this issue

                              Created:
                              Updated:
                              Resolved: