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  1. Atlassian Guard
  2. ACCESS-1012

Approving an access request doesn't generate a log on the Org audit logs


    • Icon: Bug Bug
    • Resolution: Invalid
    • Icon: Low Low
    • Audit Log
    • None

      Issue Summary

      The Organisation audit logs are now bundled with our Premium subscriptions (Confluence and/or Jira). The logs help our customers to be aware on what's happening on their Instances in terms of user management, however, approving an access request doesn't generate a log on the Organisation for the user invitation/granting access to the product.

      Steps to Reproduce

      1. Make sure you have a Confluence Premium subscription.
      2. Access any page, using a non admin account.
      3. Use the Share button to invite a user to your Instance.
      4. Once the invitation is sent, access the Instance administration with an admin account.
      5. Approve the access request.
      6. Check the Org audit logs.

      Expected Results

      There should be a record logging the admin adding the user to the Instance, and granting product access.

      Actual Results

      Approving the access request doesn't generate any log on the Org audit logs.


      Currently there is no known workaround for this behavior. A workaround will be added here when available

            ad9134c5d684 Aalok Borkar
            edc026a7b429 Vitor A (Inactive)
            4 Vote for this issue
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