Uploaded image for project: 'TRELLO'
  1. TRELLO
  2. TRELLO-285

Some users are seeing a workspace user limit banner despite having paid workspaces with active subscriptions.

    XMLWordPrintable

Details

    • Minor

    Description

      Issue Summary

      Some users are seeing a workspace user limit banner despite having paid workspaces with active subscriptions.

      We believe this is happening to users with paid Workspaces that have over 10 collaborators, so their Workspaces would be affected if they weren't upgraded. 

      Steps to Reproduce

      1. Open your Trello app on your mobile device if you have a paid subscription, and you should see the banner. 

      Expected Results

      No Workspace limits banner

      Actual Results

      Workaround

      Dismiss the banner once you're certain all of your Workspaces are not affected by collaborator limits. Workspaces that are not affected by collaborator limits are:

      • All upgraded Workspaces
      • Free Workspaces with 10 or lower collaborators

      Attachments

        Activity

          People

            jholmes@atlassian.com Holmes
            150f402ea131 Rodolfo Moreira
            Votes:
            0 Vote for this issue
            Watchers:
            15 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: