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  1. Migration Platform
  2. MIG-1835

Make the "we can't communicate with your server" error more descriptive

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    Description

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      The error "We can't communicate with your server" can occur in JCMA, CCMA, as well as Bitbucket migrations for a number of reasons including database connectivity or performance issues and network issues (not able to connect to the cloud site or cloud migration services).

      This error can, for example, prevent migration plans from being created or apps from being assessed. 

      Example: 

      1. Block network connectivity from the source application server to the cloud site or the internet
      2. Try to create and run a migration plan 

      Expected Results

      It would help if the error message was more descriptive so that users knew what to check. For example, if the error is related to the database, then the error message could point to this. 

      Actual Results

      You'll receive this generic error message:

      "We can't communicate with your server"

       
      The below example exceptions can be thrown in the application log file:

      2024-03-17 13:38:27,384 WARN [ForkJoinPool.commonPool-worker-3] [agent.service.impl.MigrationAppAggregatorService] getAggregatedAppData Failed to talk to app-aggregator. Returning default values. Error code: 404
       -- referer: https://confluence.server.com/admin/migration.action | url: /rest/migration/latest/app | traceId: 753e1d3c234d85ac | userName: admin.user
      
      referer: https://confluence.server.com.au/admin/migration.action | url: /rest/migration/latest/plan | traceId: 6f3f96123d9fad17 | userName: admin.user
      com.atlassian.migration.agent.okhttp.HttpServiceException: Unauthorized
      

      Workaround

      The resolution can be a number of things depending on the root cause. If you need assistance on this error, please reach out to support.

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              Unassigned Unassigned
              b352e8382402 Tiffany Cauthen
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              Dates

                Created:
                Updated: