Details
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Bug
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Resolution: Won't Fix
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Medium
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None
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None
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None
Description
Task and Planning board cards are not visible when 'Fix Version' field is hidden.
When setting in "Field Configurations" the field 'Fix Version' to "Hide", GreenHopper's Cards simply disappear.
To fix this issue please follow the steps:
1. Go to Administration Tab
2. Field Configurations
3. Select VHL Content/Standard (one at a time)
4. Scroll down to find "Fix Version" and set it as "SHOW"
5. Perform a reindex
This is what was causing issues to not be shown in GreenHopper.
I strogly suggest that when user install GreenHopper plugin, it must have the 'Fix Version' field as "Show". Otherwise other customers may experience this strange behaviour that is not that simple to understand, find and fix.
support ticket: https://support.atlassian.com/browse/EHSP-10477
KB article: http://confluence.atlassian.com/display/GHKB/Planning+and+Task+board+card%27s+are+not+visible