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  1. Jira Cloud
  2. JSWCLOUD-11339

Misleading error message thrown on planning board when user is not a Service Desk agent

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      NOTE: This bug report is for JIRA Software Cloud. Using JIRA Software Server? See the corresponding bug report.

      Steps to reproduce

      1. Create a JIRA Service Desk project
      2. Create a user, assign appropriate permissions to browse, edit and schedule the project. Do not assign the user as an agent.
      3. Create a board, create some issues
      4. Rank the issues

      Actual results

      On the planning board, JIRA Agile throws an error message popup:

      Error: You cannot perform this operation because you do not have "Schedule" permission.

      Expected results

      Since JIRA already knows that JIRA Service Desk has overridden the permission (user must be an agent to perform agent operations, can confirm by using JIRA permission helper),
      JIRA Agile should throw this error message, instead of problems with "Schedule" permission, which is not true.

              Unassigned Unassigned
              amohdaris Azwandi Mohd Aris (Inactive)
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                Created:
                Updated:
                Resolved: