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  1. Jira Service Management Data Center
  2. JSDSERVER-828

Extend Knowledge Base suggestions to Blog Posts and all content with a label

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be good to be able to extend the Knowledge Base integration in Service Desk to include Blog Posts and also all content with a specific label, with no restrictions to a single space.

            [JSDSERVER-828] Extend Knowledge Base suggestions to Blog Posts and all content with a label

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server

            Deleted Account (Inactive) added a comment -

            Pedro put this in on our behalf. Our service desk puts out a weekly "Tips" blog located in the space in Confluence used as the JSD KB. They want to be able to make blog posts in that KB searchable from the JSD portal UI during create. Also a plus would be to use any content on the wiki given a specific label configured in the JSD setup. But first, blogposts.

            Deleted Account (Inactive) added a comment - Pedro put this in on our behalf. Our service desk puts out a weekly "Tips" blog located in the space in Confluence used as the JSD KB. They want to be able to make blog posts in that KB searchable from the JSD portal UI during create. Also a plus would be to use any content on the wiki given a specific label configured in the JSD setup. But first, blogposts.

              Unassigned Unassigned
              pcora Pedro Cora
              Votes:
              13 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: