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  1. Jira Service Management Data Center
  2. JSDSERVER-6640

Customers creating tickets from customer portal on behalf of other customers

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    • Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Dear Atlassian,

      As ServiceDesk supports the functionality to raise tickets on behalf of other users (as far as I know), currently it is limited to agents only.

      Is there any way how to achieve it to enable customers to raise tickets on behalf of other customers (co-workers, etc.)?

      If there is any possible workaround, other than giving all users the Agents licence, this would be a massive improvement for the functionality and customer satisfaction.

      Kind Regards,
      Peter Pesta

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          duplicates

          Suggestion - JSDSERVER-4102 As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

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              Unassigned Unassigned
              eb02ba595783 Peter Pesta
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