Details
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Suggestion
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Resolution: Unresolved
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None
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0
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Currently, after creating an issue via the Portal, Service Desk will show the issue page on Portal to the customer.
Suggested Solution
Allow Administrator to define which page should be shown after creating an issue. Showing My Request page would be a good solution here (as per JSDSERVER-1628) since it would tell them that the issue has been created or have a new page to say that the issue has been created and this is the link to view the issue.
Attachments
Issue Links
- is related to
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JSDSERVER-1628 Make My Requests more prominent on the Customer Portal Landing page
- Closed
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JSDCLOUD-8991 Ability to choose the landing page after ticket creation on the portal
- Gathering Interest
- mentioned in
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