Details
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Suggestion
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Resolution: Unresolved
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None
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None
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432
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1
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Description
Problem Definition
When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).
Suggested Solution
Allow Agents to add custom field values by variable in the canned responses functionality.
Attachments
Issue Links
- relates to
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- Gathering Interest
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- Under Consideration
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- Under Consideration
(3 mentioned in)