Details
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Suggestion
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Resolution: Fixed
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None
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None
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459
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6
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Description
Description
Now it is only possible to add single users to an organisation in Service desk. This is really a clumsy way of handling the members of organisations. Normally you would like to use groups to handle all permissions in JIRA.
The governance of users should be able to handle in Active directory only, but with this limitation you require manual steps in JIRA when adding/removing/changing membership of an organisation.
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the "Share requests with groups" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.
To learn more about the feature, visit the Using Jira groups to share requests guide.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Hi everyone,
Thank you for your engagement with this suggestion.
We currently have 'Sharing requests with group' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like voting.
Please continue to follow this suggestion for further updates in the new year.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
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