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  1. Jira Service Management Data Center
  2. JSDSERVER-4994

Automatically Assign Tickets Based on Workload

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great to have the functionality to automatic assign issues based on the workload of the analysts. 

      For example, we have two agents: Natalie and Angel. Natalie currently has 5 tickets open. Angel currently has 7 tickets open. The logic would assign the new ticket to Natalie since she has the lesser number of open tickets.

              Unassigned Unassigned
              pgoncalves Petter Gonçalves
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