Enable a generic sender for the email notifications sent to customers.

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: None
    • 0
    • 4

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When an agent for example resolves or comments an issue, the customer receives an e-mail where the agent appears as the sender.

      Suggested Solution

      Uses a generic sender email address for all the email notifications sent to the customers.

        1. Captura de pantalla 2017-03-21 a las 23.18.00.png
          Captura de pantalla 2017-03-21 a las 23.18.00.png
          60 kB

            Assignee:
            Unassigned
            Reporter:
            Francisco Oselame (Inactive)
            Votes:
            10 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: