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  1. Jira Service Management Data Center
  2. JSDSERVER-4925

Long links/URLs don't work in Outlook 2007/2010

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    • Suggestion
    • Resolution: Low Engagement
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    • Email - Outgoing
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    • 4
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Microsoft Outlook 2007/2010 unable to process URLs longer than 1033 characters. Password reset emails can exceed this character limit making the password reset link unusable.

      Microsoft TechNet Thread: Outlook 2010 URL Character Limit.

      Suggested Solution

      Find ways to shorten the URL so that Outlook 2007/2010 can handle them.

      Why this is important

      Many customers are using Outlook 2007/2010 as their default mail client.

      Workaround

      Use a web browser or another email client.

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        Issue Links

          relates to

          Suggestion - JSDCLOUD-4925 Long links/URLs don't work in Outlook 2007/2010

          • Gathering Interest

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              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
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              Dates

                Created:
                Updated:
                Resolved:

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