Please can you start working on a customisable customer portal?  The current layout is very basic, and can't be properly customised to our branding.  We can only add a logo and change the banner colour.

We currently use Freshdesk, which while we know is serveral years ahead of you in development, is almost completely customisable.  Where they haven't provided some customisation, html code is available to tweak.

I would recommend a similar tab system, of knowledge base and tickets, allowing users to easily self-help and raise tickets, and review their tickets.

As an organisation, we're hoping to move to JIRA Service Desk, as we use all your other products, but in it's current form, it would be taking 10 steps back from the client perspective, with no additional benefit from agent usability.

If this work is in the pipeline, can you tell me when you might be looking to launch your revised customer portal?

Many thanks,

Amber