Hide usernames from customer notifications

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: None
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    • 3

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Example, after an issue has been assigned to an individual (example = "Chris"), and this Assignee adds a comment to issue, which gets sent back to the customer via email, the customer sees in their email client as the sender:

      "Chris <support@example.com>"

      Whereas it would be interesting to have the ability to customize it to something like:

      "Support Example <support@example.com>"

            Assignee:
            Unassigned
            Reporter:
            bpevandro (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: