Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4525

SLA keeps counting when importing resolved issues on JIRA

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 0
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When importing a ticket with a resolution set on JIRA, the SLA metrics won't stop counting for that ticket since it wasn't transitioned, which can affect metrics for customers.

      Suggested Solution

      Imported issues should have its SLA calculated based on the date that the resolution was set.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4525 SLA keeps counting when importing resolved issues on JIRA

          • Closed

          Activity

            People

              Unassigned Unassigned
              rrosa@atlassian.com Rodrigo Rosa
              Votes:
              5 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync