Add service desk related fields available as Pie Chart fields

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: None
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Suggestion

      Currently Issue Navigator supports searching with request-channel-type which shows which tickets are created from mail and which from portal. This field is however not available for Pie Chart gadget, including other Service Desk related issue field such as Customer status, Channel.

      Suggestion is to make these service desk related issue fields available for Pie Chart so that admins and agents can easily compare between the usages of mail and portal for request creation:

      • Request type
      • Customer status
      • Channel

            Assignee:
            Unassigned
            Reporter:
            Andy Nguyen (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: