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  1. Jira Service Management Data Center
  2. JSDSERVER-4462

Allow configuring Request Type in SLA

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 3.3.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem Definition

      Currently, adding request type to SLA goals is only possible using the 'project key/request type' combo which is counter intuitive as users would not be able to select them without viewing the exact string stored in database

      Suggested Solution

      Allow using the Request Type string
      eg : "Get IT Help"

      Workaround

      Use the exact string used in database eg: "project-key/get-it-help"
      For JIRA Cloud customers, please contact support for the 'project key/request type' combo

              Unassigned Unassigned
              nmohdkhalid Nabil
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                Created:
                Updated:
                Resolved: