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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Issue Summary

      If a user resolves an issue in Service Desk and sets a resolution, if the workflow also contains a post function to set resolution, the SLA for the issue would not stop running.

      Steps to Reproduce

      1. Create a Service Desk Project.
      2. Modify the workflow for the project created above.
      3. Add a post function of type update field to resolve issue transitions.
      4. Select option Resolution and Select any of the available resolutions.
      5. Save the workflow and publish your changes.
      6. Create a ticket in the project.
      7. Resolve the ticket through the Agent view.

      NOTE

      This is only reproducible if the transition the agent uses to close the request includes a screen where the resoulution field is set

      Expected Behavior

      JIRA would set the resolution and stop the SLA.

      Actual Behaviour

      JIRA would set the resolution but it would not stop the SLA.

      Workaround

      Remove either the post function or the field from the screen (or the screen completely from the transition).

            dfranke@atlassian.com Dominik Franke
            ijimoh Ismael Olusula Jimoh (Inactive)
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              Created:
              Updated:
              Resolved: