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  1. Jira Service Management Data Center
  2. JSDSERVER-4204

Add assign to a user as Automation option

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Due to the fact that the IF clause in the Service Desk automation rules has a "Comment contains" option, it would be beneficial to be able to assign issues to a particular Agent.
      Request assignment in the THEN clause currently is not possible.

      Suggested Solution

      The option to assign issues to a user in the THEN clause should not be exclusive to the "Comment contains" IF option, the below just serves as an example.
      If the automation rule contains a certain string, say "assign to agent x", the THEN clause should have to option "assign to user" and pick a user from a dropdown menu

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
                Resolved: