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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Current Situation
When an image/attachments with the similar file name is being attached to a comment. The previous comment with inline image/attachments will be pointed to the latest updated image.
Use Case
At a support/helpdesk environment, user does not have control over the mail client that the customers use. Which in most of the case, image/attachments are pasted directly to the body of the mail. Causing the default file naming to be identical.
This has seriously crippled the usability of Service Desk as the old comments (with similar file name) no longer represents the state that it should be in.
To add to the pain, the incoming mail is being deleted upon creation. That removed the reference to track back and it causes confusion especially on a long running case where 4-5 inline image is added. They can only rely on the time recorded when the issue is added to reference it back.
Proposed Solution
To have the ability to configure the attachments to be appended with time stamp. There should be a toggle in project level so that user get to choose if this only applies to specific projects.
Also could consider wiki markup with a timestamp column, to place that information to point the attachment to the right one.
- duplicates
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- Closed
- relates to
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JRASERVER-2169 Jira does not differentiate between attachments of same name in comments while it does in attachment section
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- Closed
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- Closed
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4129] Better Handling of Attachments with Same Name
| Workflow | Original: JAC Suggestion Workflow [ 3011405 ] | New: JAC Suggestion Workflow 3 [ 3648835 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2664226 ] | New: JAC Suggestion Workflow [ 3011405 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2324082 ] | New: Confluence Workflow - Public Facing v4 [ 2664226 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052593 ] | New: JSD Suggestion Workflow - TEMP [ 2324082 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048229 ] | New: JSD Suggestion Workflow [ 2052593 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1585630 ] | New: JSD Suggestion Workflow - TEMP [ 2048229 ] |
| Description |
Original:
h2. Current Situation
When an image/attachments with the similar file name is being attached to a comment. The previous comment with inline image/attachments will be pointed to the latest updated image. h2. Use Case At a support/helpdesk environment, user does not have control over the mail client that the customers use. Which in most of the case, image/attachments are pasted directly to the body of the mail. Causing the default file naming to be identical. This has seriously crippled the usability of Service Desk as the old comments (with similar file name) no longer represents the state that it should be in. To add to the pain, the incoming mail is being deleted upon creation. That removed the reference to track back and it causes confusion especially on a long running case where 4-5 inline image is added. They can only rely on the time recorded when the issue is added to reference it back. h2. Proposed Solution To have the ability to configure the attachments to be appended with time stamp. There should be a toggle in project level so that user get to choose if this only applies to specific projects. Also could consider wiki markup with a timestamp column, to place that information to point the attachment to the right one. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4129]. {panel} h2. Current Situation When an image/attachments with the similar file name is being attached to a comment. The previous comment with inline image/attachments will be pointed to the latest updated image. h2. Use Case At a support/helpdesk environment, user does not have control over the mail client that the customers use. Which in most of the case, image/attachments are pasted directly to the body of the mail. Causing the default file naming to be identical. This has seriously crippled the usability of Service Desk as the old comments (with similar file name) no longer represents the state that it should be in. To add to the pain, the incoming mail is being deleted upon creation. That removed the reference to track back and it causes confusion especially on a long running case where 4-5 inline image is added. They can only rely on the time recorded when the issue is added to reference it back. h2. Proposed Solution To have the ability to configure the attachments to be appended with time stamp. There should be a toggle in project level so that user get to choose if this only applies to specific projects. Also could consider wiki markup with a timestamp column, to place that information to point the attachment to the right one. |
| Link |
New:
This issue relates to |
| Resolution | New: Duplicate [ 3 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |