Automatically convert/redirect customers to the correct JIRA issue view based on a link

Problem Definition

As an agent, I often need to reference different cases in my JIRA Service Desk issue to the customer. My general workflow is:

1. I have an 'original' issue with a customer, and want to link another.
2. Locate the issue though the JIRA issue navigator.
3. Identify the affected issue, open it up and get the customer portal URL.
4. Copy this link, and then paste this into the original issue.

This is is not a seamless experience for the agent. It would be easier to just copy the link from the issue navigator, and paste it in.

Suggested Solution

Ideally, it would be good if JIRA just understood what permissions a user had and then direct the user accordingly if they are already logged in as a customer, but don't have JIRA access.

Workaround

As mentioned above additional steps to get the correct link.
Another workaround would involve using Text Expansion software that can automatically convert text in one format to another based on a script.