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  1. Jira Service Management Data Center
  2. JSDSERVER-3996

Provide a warning or alert if a notification to a customer has failed to send

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 0
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As a Service Desk Agent, I would like to see if an E-mail notification to a customer has not successfully left the Mail Queue.

      Suggested Solution

      Raise a flag that shows if there are Mail items in the outbound mail queue that have not been sent, or relevant items in the Outbound Error queue.

      Use Service Desk Automation to bring the issue to the Agent's attention.

      Workaround

      • Have a System Administrator check the Mail queue for any problems.
      • Use Third-party monitoring software to flag errors as they are reported in the Outbound mail logs.
      • Trigger an event/update on the affected issue through an API call to bring the problem to the attention of the Agent.

          Form Name

            [JSDSERVER-3996] Provide a warning or alert if a notification to a customer has failed to send

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              majones Matt Jones (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: