Summary
When searching in Customer Portal, modifying/deleting a previous keyword does not auto populate search results.
Environment
- Issue occurs in Firefox, Safari and Chrome, though the replication steps are slightly different. The issue is most obvious in Chrome.
Steps to Reproduce
- Create a JSD project
- Link a Confluence space to the project in project settings and make sure customers can access space/project.
- Visit the customer portal page to your project and type in a search word. Notice that as you type, there is a spinning circle to indicate that the system is searching.
- Once the search results auto populate, backspace to delete the word.
- Begin typing in a new search word. If the search auto populates, complete steps 3-5 again, until you find that nothing populates or happens when you type in search words.
Expected Results
When typing in a search word in the customer portal, articles should auto populate or a message saying “No solutions found.” should appear (if nothing matches the search). The below screenshot shows an example of a search for a keyword that does not exist in the KB:
If I delete the word MacBook, and try typing in a new search term, the portal should begin to auto populate responses to my new search term.
Actual Results
The first search works, however if you delete and try typing in a new word, nothing will populate. An example of this can be seen in the following screenshot:
Depending upon which browser you’re using, you may need to delete and re-add keywords multiple times to replicate. In Chrome it happens typically after one time. In Safari and Firefox it can take up to 4 or 5 times of typing in a keyword, deleting, and adding a new word.
Nothing is apparent in the logs, aside from the following:
Development console does not show anything either:
Workaround
The current workaround is to completely reload the customer portal page and re-initiate a search.
Bug
Low
