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  1. Jira Service Management Data Center
  2. JSDSERVER-3499

Add ability to set comment via email by agents to Internal Comment

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, all comments added via email is automatically set as public , despite the roles.

      Suggested Solution

      Provide settings on comment visibility by group/user/role for comment created via email.

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        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-3498 Comment via email by agent automatically added as Internal Comment

          • Closed
          relates to

          Suggestion - JSDCLOUD-3499 Add ability to set comment via email by agents to Internal Comment

          • Reviewing
          mentioned in

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:

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