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  1. Jira Service Management Data Center
  2. JSDSERVER-2962

Dynamically setting "Service Desk Request Type" when creating an issue in Jira

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hey guys!

      Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.

      The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.

      Example:
      https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14

      Is there any way to set this so that this happens automatically?

      Otherwise if we request participants before doing this, they do not receive the notification.

      Thanks!

      Attachments

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          Donna Menhennett
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          Donna Menhennett
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          Donna Menhennett
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          Donna Menhennett
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          Donna Menhennett

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1211 Customer Request Type not visible on edit and create screens

          • Closed

          Suggestion - JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

          • Gathering Interest

          DESK-4558 Loading...

          JSDS-564 Loading...

          relates to

          Suggestion - JSDCLOUD-2962 Dynamically setting "Service Desk Request Type" when creating an issue in Jira

          • Closed

          Suggestion - JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              c71dcdfb31c3 Donna Menhennett
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                Updated:
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