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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 5.10.0
Component/s: Queues
Labels:
- eexp-setup
- sdt

UIS:
430
Support reference count:
7
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Atlassian Update – 17 July 2023

Hi everyone,

This feature has been released!

Read about it here.

Kind Regards,

Lucy Devine

Jira Service Management, Data Center

There doesn't seem to be a way to copy queues in the service desk agent interface. When setting up Service Desk, I needed to copy and modify a number of queues, but you can only create and delete.

Attachments

Issue Links

duplicates

JSDSERVER-1193 Copy Queues

Closed

is related to

JSDSERVER-14049 Copy Queues between projects

Gathering Interest

relates to

JSDCLOUD-282 Can't copy Service Desk queues

Closed

JSDCLOUD-8326 Service Desk templates

Closed

JSDSERVER-191 Service Desk templates

Gathering Interest

JSDSERVER-13623 Service Desk templates

Gathering Interest

is resolved by: JSMDC-17321 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 1 is resolved by, 12 mentioned in)

Activity

People

Assignee:: Lucy Devine

Reporter:: Olivier Ozoux

Votes:: 367 Vote for this issue

Watchers:: 153 Start watching this issue

Dates

Created:: 28/Jan/2014 6:17 PM

Updated:: 24/Aug/2023 12:24 AM

Resolved:: 11/Jul/2023 1:50 PM