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  1. Jira Service Management Data Center
  2. JSDSERVER-2209

Allow users customize URL in Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      Customer would like to be able to customize the URL of their Service Desk so it matches with each of their customer's portals as described below:

      We have a new service desk portal.
      At the moment our URL is jira.emakina.nl

      For this customer, we want to create a URL like:

      servicedesk.<customer>.emakina.nl which will direct to the servicedesk.

      It would be great if the URL doesn't change.

      Our current Set up is Service Desk follow: baseURL+ServiceDesk added paths to portal

            [JSDSERVER-2209] Allow users customize URL in Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011336 ] New: JAC Suggestion Workflow 3 [ 3648759 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664099 ] New: JAC Suggestion Workflow [ 3011336 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323398 ] New: Confluence Workflow - Public Facing v4 [ 2664099 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052177 ] New: JSD Suggestion Workflow - TEMP [ 2323398 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047660 ] New: JSD Suggestion Workflow [ 2052177 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280114 ] New: JSD Suggestion Workflow - TEMP [ 2047660 ]
            jonah (Inactive) made changes -
            Description Original: h5. Issue Summary
            Customer would like to be able to customize the URL of their Service Desk so it matches with each of their customer's portals as described below:
            {quote}
            We have a new service desk portal.
            At the moment our URL is jira.emakina.nl

            For this customer, we want to create a URL like:

            servicedesk.<customer>.emakina.nl which will direct to the servicedesk.

            It would be great if the URL doesn't change.
            {quote}

            Our current Set up is Service Desk follow: {{baseURL+ServiceDesk added paths to portal}}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2209].
              {panel}

            h5. Issue Summary
            Customer would like to be able to customize the URL of their Service Desk so it matches with each of their customer's portals as described below:
            {quote}
            We have a new service desk portal.
            At the moment our URL is jira.emakina.nl

            For this customer, we want to create a URL like:

            servicedesk.<customer>.emakina.nl which will direct to the servicedesk.

            It would be great if the URL doesn't change.
            {quote}

            Our current Set up is Service Desk follow: {{baseURL+ServiceDesk added paths to portal}}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2209 [ JSDCLOUD-2209 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - Customisation [ 38491 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 934206 ] New: JSD Suggestion Workflow [ 1280114 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              1 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: