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  1. Jira Service Management Data Center
  2. JSDSERVER-1835

Update request type upon issue type change.

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Auto set the Customer Request Type when there is only one associated with the Issue Type.
      or
      Auto set the Issue Type when choosing the Request type

      Steps to reproduce:

      Make sure you have at lest two Request Types, each one related to a different Issue Type.

      1. Create a Issue
      2. Change the Issue Type

      The Request Type field will show "No Matches", even when there is only one Request Type available for the Issue Type.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-281 Changing Issue Type does not update the Customer Request Type

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1835 Update request type upon issue type change.

          • In Progress

          Activity

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              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
              Votes:
              50 Vote for this issue
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              34 Start watching this issue

              Dates

                Created:
                Updated:

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