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  1. Jira Service Management Data Center
  2. JSDSERVER-1702

The option to exclude a Service Desk Customer Portal from the Help Center

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like the ability to select whether or no to have a Service Desk that is unrestricted appear on the list of Service Desks on the Help Center. It may be additional beneficial to have the ability to create multiple Help Centers and assign Service Desks to the appropriate Help Center. An example of the reasoning for this would be a grouping of Service Desk for internal users and external users and/or for product brand grouping.

          Form Name

            [JSDSERVER-1702] The option to exclude a Service Desk Customer Portal from the Help Center

            Alexandra Neciov added a comment -

            Hi, 

            I am currently trying to hide a project from our customer portal, where the issues are automatically created through scripts using the Jira Rest API. Later in the Process some users might have to approve these issues.

            For all using Jira Data Server 10 versions, the proposed Plugin will block the load of the customer portal page.

            There is currently no workaround on the market for this feature. 

            I hope Atlassian will reconsider prioritizing this Suggestion, considering also that Jira Cloud offers the option

            Below you can find the response from the vendor

            "

            The issue is related to changes in Jira v10 versions, and the source of this problem is the interference between Jira and our Extension for JSM. Based on our analysis, we have observed that when the Extension is enabled, Jira sends a broken request, which results in the portal being stuck in an infinite loading state. While our application does not modify this request in any way, the issue only occurs when the Extension is active.

            Unfortunately, we do not have an official release with the fix yet. We are actively working with the Atlassian team to provide a comprehensive fix for this problem.

            As a temporary solution, could you please disable the following two modules under Extension for the JSM plugin [Manage apps tab in Jira Settings]:

            • Servlet-filter: Service desk refresh
            • Servlet-filter: Service desk model

            For a few of our customers, that operation helped. Please note that these modules are related to the Visibility feature, so disabling them will temporarily prevent that functionality from working.

            "

            Alexandra

            Alexandra Neciov added a comment - Hi,  I am currently trying to hide a project from our customer portal, where the issues are automatically created through scripts using the Jira Rest API. Later in the Process some users might have to approve these issues. For all using Jira Data Server 10 versions, the proposed Plugin will block the load of the customer portal page. There is currently no workaround on the market for this feature.   I hope Atlassian will reconsider prioritizing this Suggestion, considering also that Jira Cloud offers the option Below you can find the response from the vendor " The issue is related to changes in Jira v10 versions, and the source of this problem is the interference between Jira and our Extension for JSM. Based on our analysis, we have observed that when the Extension is enabled, Jira sends a broken request, which results in the portal being stuck in an infinite loading state. While our application does not modify this request in any way, the issue only occurs when the Extension is active. Unfortunately, we do not have an official release with the fix yet. We are actively working with the Atlassian team to provide a comprehensive fix for this problem. As a temporary solution, could you please disable the following two modules under Extension for the JSM plugin [Manage apps tab in Jira Settings] : Servlet-filter: Service desk refresh Servlet-filter: Service desk model For a few of our customers, that operation helped. Please note that these modules are related to the Visibility feature, so disabling them will temporarily prevent that functionality from working. " Alexandra
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              Unassigned Unassigned
              629c61e31d32 Sam Ware
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                Created:
                Updated: