Ability to Generate a Report/Filter based on Service Desk Channel

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    • Type: Suggestion
    • Resolution: Duplicate
    • None
    • Component/s: Reports

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin, I would like to be able to generate a report/filter to see how many of our customers are creating Service Desk request via email and Customer Portal.
      Use case:
      We would like to reduce the usage of emails in our organization. With this feature, we can focus on users who need education to use the Customer Portal instead, in creating their requests.

            Assignee:
            Unassigned
            Reporter:
            Anna Cardino (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: